Phonetree Hell

What the hell is with large companies and ridiculously large phone trees? And the voice?! How much more robotic and frustrating can you get? Can we please just record a normal person saying the phrases you want, rather than piecing single word records together? It grates on my nerves so heinously…I can barely listen I’m so frustrated. All I want to do is throw down the phone. 

Why not just press zero, you say? Because there is no option too! I press zero and all I get is “Sorry. I. Did. Not. Understand. Your. Response.” I say “customer service” and I get the same. I say “operator” and I get the same. Cheap ass companies don’t want to pay for a customer service phone group, so I have to wait through five phonetree branches, select what I hope is the correct selection (would I have gotten a better match to my problem if I had selected “2” instead of “3”? I don’t know!), and now wait for someone to call me back who will probably say “oh, I can’t help you with that. You need x dept.” Then they’ll transfer me, and I’ll wait some more. The worst is when dept number 2 says “I’m not sure why they sent you over here. You really need dept 3” and it just goes on and on. 

Why? Why do I put myself through this?! 

At least I opted to use the “we’ll call you back” option. So now I’m waiting, and waiting, and waiting. Someday they will call me back. “Someday my call will come…” cause waiting decent customer service from this company (who will not be named, cause really, it could be any company, right?) feels a lot like waiting for my handsome Prince Charming…pointless and a waste of my energy. I’ll save myself thank you. 

But of course, this is an issue I actually need to speak to someone about. So la-te-dah-te-dah. I’m still waiting, wondering if they ever will call me back. 

And now I’m hungry.

Gah!